Cancellation / Refund Policy

If you have to withdraw from your project for any reason, please notify the office as soon as possible. It can be especially hard to find a replacement if you cancel within the last couple of weeks before the project start date and we will get less work done.

Cancellations and Refunds
The office must be informed of cancellations directly via phone (928-255-1128), email (reservations@wildernessvolunteers.org), or mail (PO Box 22292 Flagstaff, AZ 86001). The sooner you inform us of your need to cancel, the more opportunity we will have to find a replacement for you and get meaningful work done for our public land agencies.

If you cancel 60 days or greater from a project:
– One-time transfer with no fee to another project in the 2022 calendar year OR
– Get a refund of your project fee minus a $150 cancellation fee.

If you cancel 30-59 days before a project:
– One-time transfer with no fee to another project in the 2022 calendar year OR
– Get a refund of your project fee minus a $200 cancellation fee.

If you cancel 0-29 days before a project:
– No transfers
– No refunds

Reservations may be canceled within 14 days of acceptance with no cancellation fee. (This does not apply to reservations made within 30 days of a project start date.)

As a small nonprofit on a tight budget, Wilderness Volunteers cannot make exceptions to this refund policy for any reason, including personal emergencies or weather. We make every effort to run each project as advertised but sometimes project details (leaders, campsites, work projects, etc.) must be changed to run the project.

Wilderness Volunteers is not responsible for last-minute project cancellations due to natural disasters (fire, flooding, volcanic activity, etc.) If Wilderness Volunteers are forced to cancel a project due to low sign-up, etc. we will attempt to do so at least 30 days before the trip start date. If a project is canceled by Wilderness Volunteers, registered participants will receive a full refund. Wilderness Volunteers is not responsible for airline tickets, other tickets or payments, or any similar fee penalties that you may incur as a result of any project cancellations or changes.

Alaska, Hawaii, and noncontiguous projects. Contacts on Alaska, Hawaii, and other noncontiguous projects must secure their airfare 50-59 days before the project and provide airfare information to the leaders. We have discovered that folks who do not have firm travel plans by this time often cancel from the project, and these projects are hard to fill at the last minute.